Privacy Policy, Terms and Booking Policies

Welcome to KMS Tours & Travels

KMS Tours & Travels ("Company", "we", "our" or "us") welcomes you to our official website, www.kmstours.com. We are committed to providing comfortable, reliable and memorable travel experiences through customised holiday packages, hotel accommodation, local transportation, sightseeing and travel assistance within Jammu & Kashmir.

These Terms and Conditions and Privacy Policy govern your access to and use of our Website and travel-related services.

By accessing our Website, submitting an enquiry or confirming a booking, you acknowledge that you have read and understood the applicable terms and conditions described below.

Please read this policy carefully before using our Website or booking any travel service.

1. Definitions

For the purpose of this policy:

• Company: Refers to KMS Tours & Travels.
• Website: Refers to www.kmstours.com and its associated pages.
• User / Customer: Any individual who visits our Website, submits an enquiry or uses our travel services.
• Services: Includes customised tour packages, hotel bookings, local transportation, sightseeing, accommodation and other travel-related arrangements within Jammu & Kashmir.
• Third-Party Service Providers: Hotels, resorts, houseboats, local transport operators, guides, activity providers and other independent travel suppliers.
• Personal Information: Information that identifies or relates to an individual, including name, phone number, email address and travel details.

2. About Our Travel Services

KMS Tours & Travels specialises in customised holiday packages and travel arrangements within Jammu & Kashmir.

Our travel services begin once customers arrive at their selected starting point within Jammu & Kashmir. Customers are responsible for arranging their own transportation from their home city or location to Jammu & Kashmir.

We provide local travel arrangements and assistance within the region, which may include:

• Customised Kashmir tour packages.
• Family and honeymoon holiday packages.
• Hotel, resort and houseboat accommodation.
• Local transportation and private cab arrangements.
• Airport and railway station pickup and drop within Jammu & Kashmir, subject to prior confirmation.
• Sightseeing trips to Srinagar, Gulmarg, Sonamarg and Pahalgam.
• Vaishno Devi and Amarnath pilgrimage travel arrangements.
• Local sightseeing, itinerary planning and travel assistance.

All services are subject to availability, supplier confirmation and the specific inclusions mentioned in the customer's booking confirmation.

3. User Responsibilities

By using our Website or booking our services, you agree to:

• Provide accurate and complete personal and travel-related information.
• Provide correct contact details for booking confirmations and travel communication.
• Arrange your own transportation to reach Jammu & Kashmir.
• Review the itinerary, package inclusions and exclusions before confirming a booking.
• Make payments according to the agreed booking schedule.
• Carry valid identification and other documents required for your journey.
• Follow applicable travel regulations, local laws and safety instructions.
• Inform us promptly about changes to your travel dates, passenger details or travel plans.

KMS Tours & Travels shall not be responsible for issues arising from incorrect information supplied by customers.

4. Booking and Reservation Policy

All enquiries submitted through our Website, phone, email or WhatsApp are considered booking requests and not confirmed reservations.

A booking will be considered confirmed only after:

• The travel itinerary and package details have been agreed upon.
• The customer has accepted the applicable quotation.
• The required advance payment has been received.
• Relevant hotel, transportation or other services have been confirmed, subject to availability.

Prices and availability may change before confirmation. Customers are advised to obtain written booking confirmation and payment acknowledgement.

Travel Starting Point

KMS Tours & Travels does not provide transportation from customers' home cities or locations to Jammu & Kashmir. Customers must arrange their own journey to the region.

Our local travel services begin after customers arrive at the mutually agreed pickup location within Jammu & Kashmir, as specified in their confirmed itinerary.

Any special requirements, including room preferences, meal arrangements, vehicle preferences and additional sightseeing, should be communicated before booking.

5. Payment Policy

• All payments must be made through payment methods or bank details officially communicated by KMS Tours & Travels.
• Booking advances and remaining payment deadlines will be communicated in the quotation or booking confirmation.
• Customers should verify payment details before transferring money.
• A booking is not guaranteed until the required payment and supplier confirmations have been completed.
• Any additional expenses not included in the agreed package will be payable separately by the customer.
• Customers should retain payment receipts and transaction references for future communication.

KMS Tours & Travels will not be responsible for payments made to unauthorised individuals or personal accounts that have not been officially communicated by the Company.

6. Cancellation and Refund Policy

We understand that travel plans can change due to personal circumstances, emergencies or unforeseen events.

A. Cancellation by Customer

• Cancellation requests must be submitted through our official email or WhatsApp contact.
• Cancellation charges may apply depending on the cancellation date, hotel policies, transportation arrangements and other supplier conditions.
• Non-refundable hotel, transport, activity or booking charges already paid to third-party providers may be deducted from the refundable amount.
• Refund eligibility and applicable deductions will be communicated after reviewing the booking.
• No-show bookings or unused services may not qualify for a refund.

B. Cancellation by KMS Tours & Travels

If we are unable to arrange a confirmed service due to circumstances within our control, we will communicate available alternatives or applicable refund options to the customer.

C. Refund Processing

Approved refunds will be processed through the original payment method or another mutually agreed payment method. Processing time may depend on the bank, payment provider and third-party suppliers.

7. Changes to Itinerary and Travel Arrangements

KMS Tours & Travels makes reasonable efforts to provide travel services according to the confirmed itinerary.

However, changes may become necessary due to:

• Weather conditions and snowfall.
• Road closures or traffic restrictions.
• Government orders and local administration instructions.
• Natural disasters or other emergencies.
• Hotel or transportation availability.
• Safety and security considerations.

In such situations, we may suggest alternative arrangements, reschedule activities or modify the itinerary where reasonably necessary.

We will endeavour to inform customers about significant changes as soon as possible.

8. Third-Party Services

Certain travel arrangements offered by KMS Tours & Travels are fulfilled through independent third-party providers, including:

• Hotels, resorts and houseboats.
• Local taxi and transportation operators within Jammu & Kashmir.
• Sightseeing and adventure activity providers.
• Local guides and other service partners.

Customers are responsible for arranging their own transportation to Jammu & Kashmir. Our local transport arrangements, where included, are limited to the agreed destinations and routes within the region.

These independent providers operate under their own terms, policies, availability and operational conditions.

While we make reasonable efforts to work with reliable service providers, KMS Tours & Travels cannot guarantee uninterrupted service or take responsibility for every act, omission, delay or failure of an independent provider, subject to applicable law.

9. Privacy Policy

KMS Tours & Travels respects the privacy of its customers and is committed to handling personal information responsibly.

This Privacy Policy explains what information we collect, why we collect it, how we use it and when it may be shared.

9.1 Information We Collect

We may collect the following information when you interact with our Website or use our services:

• Full name.
• Mobile number and WhatsApp number.
• Email address.
• Travel dates and destination preferences.
• Number of travellers and passenger details.
• Hotel and accommodation preferences.
• Booking and payment-related information.
• Any other information voluntarily submitted through enquiry or booking forms.

Where necessary for a particular travel arrangement, we may request additional identification or travel documents.

9.2 How We Use Your Information

We use the information collected for legitimate travel and business purposes, including:

• Responding to travel enquiries.
• Preparing customised tour quotations.
• Planning itineraries and travel arrangements.
• Processing and managing reservations.
• Coordinating with hotels, local transport operators and other suppliers.
• Sending booking confirmations and travel updates.
• Providing customer support before, during and after travel.
• Processing payments, cancellations and refunds.
• Improving our Website and customer experience.
• Sending promotional communications where permitted and subject to applicable consent requirements.

9.3 Sharing of Personal Information

We do not sell customers' personal information as a business practice.

However, certain information may be shared when necessary to deliver the requested services, including with:

• Hotels, resorts and houseboat operators for accommodation reservations.
• Local transportation providers for cab and transfer arrangements.
• Local travel partners and guides for sightseeing arrangements.
• Payment gateways and financial service providers for payment processing.
• Website hosting, email and technical service providers.
• Government authorities, law enforcement agencies or regulatory bodies when legally required.

We share only the information reasonably necessary for the relevant purpose.

9.4 Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

However, no method of electronic transmission or internet storage can be guaranteed to be completely secure.

Customers should avoid sharing sensitive information through unsecured communication channels.

9.5 Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, complete bookings, maintain business records, resolve disputes and comply with applicable legal requirements.

When information is no longer required, we will take appropriate steps to delete or anonymise it, subject to applicable legal obligations.

9.6 Cookies and Website Analytics

Our Website may use cookies and similar technologies to:

• Improve website functionality.
• Understand visitor behaviour and website traffic.
• Remember certain user preferences.
• Improve website performance and user experience.

You can manage or disable cookies through your browser settings. Certain website features may not function properly if cookies are disabled.

9.7 Your Privacy Rights

Subject to applicable law, customers may request to:

• Know how their personal information is being used.
• Correct inaccurate or incomplete personal information.
• Request deletion of personal information where legally permissible.
• Withdraw consent for processing where processing is based on consent.
• Raise questions or complaints regarding personal data handling.

To make a privacy-related request, contact us using the details provided in the Contact Us section.

9.8 Children's Personal Information

Our Website and services are intended to be used by adults making travel enquiries and bookings.

Where information relating to children is required for a family booking, it should be provided by a parent or lawful guardian, subject to applicable legal requirements.

10. Intellectual Property Rights

All content displayed on www.kmstours.com, including logos, branding, photographs, text, graphics, website layouts and other materials, is owned by or used with permission by KMS Tours & Travels, unless otherwise stated.

Users may not copy, reproduce, modify, distribute, publish or commercially exploit any website content without prior written permission from the rightful owner.

Unauthorised use of our intellectual property may result in appropriate legal action under applicable laws.

11. Prohibited Use of Website

Users agree not to:

• Use the Website for unlawful or fraudulent purposes.
• Submit false or misleading booking information.
• Attempt unauthorised access to the Website or its systems.
• Upload malicious software, viruses or harmful code.
• Copy or misuse Website content without permission.
• Interfere with the Website's functionality or security.
• Use the Website in a manner that violates applicable laws or the rights of others.

We reserve the right to restrict access or take appropriate action where misuse is identified.

12. Travel Disclaimer and Limitation of Liability

KMS Tours & Travels makes reasonable efforts to provide reliable travel arrangements and accurate information.

However, certain travel-related circumstances are outside our direct control.

To the extent permitted by applicable law, we shall not be responsible for:

• Flight, railway or transportation delays and cancellations affecting customers' journey to Jammu & Kashmir.
• Road closures, traffic restrictions or adverse weather conditions.
• Natural disasters, landslides, snowfall or other emergencies.
• Government restrictions or changes in local regulations.
• Service interruptions caused by independent third-party providers.
• Loss or damage to personal belongings during travel.
• Additional expenses arising from unforeseen circumstances.
• Customer failure to carry required identification or travel documents.

Nothing in this policy excludes or limits any liability that cannot legally be excluded under applicable law.

13. Force Majeure

KMS Tours & Travels shall not be considered in breach of its obligations where performance is prevented or significantly affected by circumstances beyond its reasonable control, including:

• Natural disasters, floods, earthquakes or landslides.
• Extreme weather and heavy snowfall.
• War, terrorism, civil unrest or strikes.
• Government restrictions, travel advisories or emergency orders.
• Road closures or other unexpected disruptions.
• Other unforeseen circumstances beyond reasonable control.

In such situations, we will make reasonable efforts to communicate with affected customers and explore alternative travel arrangements.

Refunds, rescheduling and other remedies will be handled according to the applicable supplier conditions, booking terms and law.

14. External Links

Our Website may contain links to third-party websites or services for additional information or customer convenience.

KMS Tours & Travels does not control the content, security or privacy practices of external websites.

Customers are advised to review the relevant third-party terms and privacy policies before using those services.

15. Changes to This Policy

KMS Tours & Travels reserves the right to update, modify or revise this Privacy Policy and Terms and Conditions whenever necessary.

Any revised version will be published on this Website with an updated date.

Customers are encouraged to review this page periodically to remain informed about our policies.

16. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of our Website or travel services shall be subject to the jurisdiction of the competent courts at Gautam Buddha Nagar, Uttar Pradesh, India, subject to applicable law.

17. Contact Us

For questions, booking-related assistance, cancellation requests, refund enquiries or privacy-related concerns, please contact us through our official communication channels.

We value your trust and look forward to making your travel experience comfortable, enjoyable and memorable.

KMS Tours & Travels – Go Beyond the Horizon.